FAQ

  • Can I begin my excursion starting from my arrival in Catania, for example at the airport?
  • Sure, please write your specific request in the booking form and we will arrange your pick-up at the location you will choose.

 

  • How can I pay for the excursion?
  • You can pay cash to the guide | By credit card to the guide | Down payment by bank transfer | Down payment by credit card.
    In order to pay in advance or by credit card to the guide you will have to write your preference in the note field of your booking form and we will send you the bank details to proceed.

 

  • Bad weather, what shall I do?
    If the day of the excursion weather will be bad you can cancel it without any fee. Please note that if weather conditions will not be good enough for the excursion we will contact you to suggest and arrange together a different solution.

 

  • How do I cancel my booking?
    Please reply to the confirmation email you have previously received as soon as possible writing that you can’t join the excursion. If you require a different date we will try to arrange it for you.

 

  • What is your cancellation policy?
    If you have to cancel your booking you can do it without paying extra fees. If you have already made a down payment using your credit card we will refund the amount and only the 3% will be retained for the transaction. We will fully refund bank transfers payments.

 

  • Can I rent the equipment?
    No, we will provide waterproof wind-stopper jackets if necessary.

 

  • Will I find a restroom during the excursion?
    Of course, we will stop at a fully-equipped Refuge where you could use the bar (extra cost for your purchases are not included in the rates of the excursion) and the restrooms.

 

  • Is lunch included in the rates?
    A typical Sicilian lunch is included in all our 4WD full-day excursions. Lunch includes seasonal and local products, please let us know in advance if you have any special requirement such as vegetarian options, intolerances or allergies and we will arrange it for you.